Elite Email – Email Marketing Reviews

Elite Email Review - 9/3/2010 02:28 PM

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EliteEmail Review - Gold

Website: http://www.eliteemail.com
Year Founded: 2003
Location: New York

Phone Support : Yes
Email Support : Yes
Live Chat : Yes

Overall User rating -
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Summary:

EliteEmail provides the user with a user-friendly system, at a great price, with superior customer service and great features.

Highlights:

EliteEmail offers the user the best value for the services they provide. They have pricing plans set up to suit the user so that they offer the most cost effective pricing structure depending on the marketing strategy of the user. The offer a monthly unlimited monthly billing plan for users looking to send out emails several times a month; or a pre-paid, pay-as-you-go credit plan for those that do not have regimented monthly marketing plan. Despite the choice, their prices are very competitive.

EliteEmail offers the most generous free trial offer of all the email marketing companies that were reviewed. The new user receives 1000 free credits. A credit is used when sending an email to an email address, so you can test their accounts by sending to 1000 email addresses. Their free trial is especially good because there is no expiration date (not a monthly or weekly trial) as it is based on a credit system. The credits do not expire so the free trial lasts as long as the user needs it to.

EliteEmail also had the most superior customer service of all the email marketing services that were reviewed. The most important feature that they offer in this regard is an account executive. This is a person that gets assigned to the user for ALL needs. This person is technically savvy, and knowledgeable and will guide the user through any questions or needs. This is a nice feature that few email marketing services provide and separates EliteEmail from the competition.

EliteEmail has a live spam checker that reviews every email before they are sent out. The better email marketing services provide this feature.

A huge advantage that EliteEmail has over other companies is their design team. Like the more reputable email marketing companies they provide hundreds of templates to choose from, however in the event that the customer is not satisfied, EliteEmal provides an affordable custom template design, or custom HTML design. Another great feature that makes this service superior to their competition.

EliteEmail provides easy segmentation of tracking metrics, by allowing the user to integrate the tracked results for future sendings. Although it is something that many of the more reputable email marketing companies provide, it’s a nice feature.

EliteEmail provides a very large database of information on email marketing through their Email University. This can be very helpful and informative for users newly tackling email marketing. They also provide video tutorials for using the program.

Upgrades in the process – for Auto-responders, template flexibility, API and SMS marketing, surveys.

Elite Email provides an Affiliate Program, something a lot of their competition are doing as well.

A nice feature that Elite Email provides is the Corporate accounts. Although pricey ($450 for ten sub accounts) this feature allows users to have a parent account for several sub accounts, being able to send email campaigns from one account to the other. This will keep client campaigns organized keeping data metrics organized per client under the sub account. This feature helps enterprise level clients, and is something that set EliteEmail apart from their competition.

Unlimited Image Storage space.

EliteEmail also provides a generous Non-Profit discount of 20% on all of their services.

EliteEmail also provides a free service for uploading the user’s contact list for them.

They also provide the option to upgrade accounts to a Dedicated IP address.

Criticism:

Although EliteEmail provides a Live chat option, it did not function properly and it is very difficult to receive any useful information from it.
At the bottom of every email EliteEmail places their logo. I order to remove the logo the user is required to pay a hefty fee ($249) to have it removed. This is an unnecessary expense, considering how superior the rest of their customer service is.
Also, the mailing lists manager have limited customizable features for their headings.
In order to upgrade to the Dedicated IP the user is required to pay a monthly fee of $159. This is exorbitant and also unnecessary.

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Recent Customer Comments

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For my small business this is perfect..
-- Roger Englebert , Two Foot Falls

I really enjoy this service, its actually fun to learn :)..
-- Gordon Banks , Starlight

Pretty cool product. I needed some help but no biggie..
-- Jordana Habers , Toronto

Very good for small business..
-- Rubles Mishkin , New York

This was very frustrating..
-- Toby Lans , Cleveland

Elite Email Review